Tuesday, May 29

Hospitality

At the hotel we have a radio code for when a toilet is clogged up. 

"Front desk to janitorial."
"[Bulgarian accent] Janitorial here, go ahead."
"We've got a code 917 in room blah blah."
"[Bulgarian accent] Room blah blah, copy that."

917 is the only radio call we have, other than "code red," for an emergency.  But I don't think "code red" is really a code, because it is obvious that it indicates an emergency.  (Or that someone needs tampons I guess.)

Sometimes I wish we had more radio codes to save guests from other kinds of embarassment.  Here is one half of two conversations I just had:

Answering the phone:
"Front desk!"
...
"To cool the room down?  Um, just - if you turn the thermostat down, the room will get cooler."
...
"Just like um, turn the knob to the left?  And the room will cool down.  Do you see the thermostat?"
...
"Okay, so turn the dial on the thermostat... the dial?  The thermostat dial... do you want me to send someone to your room to show you?"
...
"Okay.  No problem... bye."

Into the radio:
"Front desk to janitorial."
...
"Can you... go to room blah blah and show them, uh... how to turn the thermostat down?"
...
"Thank you."

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